1. Eligibility for Refunds:
1.1 To qualify for a refund, customers must adhere to the following conditions:
1.2 Refund requests must be submitted within 7 days of receiving the product.
1.3 The product must remain unused, in its original packaging, and in the same condition as received.
2. Non-Refundable Items:
2.1 Certain items are deemed non-refundable, including:
2.2 Downloadable software products.
2.3 Products displaying signs of use or damage not attributable to manufacturing defects.
2.4 Items returned after the stipulated refund period.
3. Refund Process:
3.1 Initiating a refund is a straightforward process:
3.2 Kindly contact our esteemed customer support team at support@ragestech.com to request a refund.
3.3 Provide essential details such as the order number, the reason for the refund, and any supporting documentation.
3.4 Our dedicated customer support team will guide you through the return process and issue a return authorization if your request meets the criteria.
4. Return Shipping:
4.1 Customers are responsible for the return shipping costs unless the return is necessitated by a manufacturing defect or an error on our part. We recommend opting for a trackable shipping service to ensure the secure return of the product.
5. Inspection and Approval:
5.1 Upon receiving the returned item, our meticulous team will conduct a thorough inspection to determine eligibility. If the product aligns with our refund criteria, we will promptly process the refund. Please allow 7 business days for the refund to reflect in your original payment method.
6. Refund Options:
6.1 Refunds may be issued through the following methods:
6.2 Original payment method (credit/debit card/UPI/Bank transfer).
7. Late or Missing Refunds:
7.1 Should you experience any delays in receiving your refund within the stipulated timeframe, we recommend checking your bank account or contacting your credit card company. If the issue persists, our customer support team is readily available to assist.
8. Contact Information:
8.1 For any inquiries or concerns related to our refund policy, please do not hesitate to reach out to our customer support team at contact@ragestech.com.